GoWin Responsible Gaming

I. Introduction

Welcome to GoWin (hereinafter referred to as the "Platform," "GoWin," "we," "us," or "our") and the website and related services we provide.

GoWin is committed to creating a safe, fair, transparent, and responsible gaming environment. We encourage all members to participate in gaming activities with a healthy and responsible mindset. We believe that gaming should be enjoyed as a form of entertainment and recreation, and should not be regarded as a means of earning income, making investments, or resolving financial difficulties.

This Responsible Gaming Policy (the "Policy") is intended to help members develop healthy gaming habits by providing guidance on responsible gaming, the protection of minors, self-management, and available support resources, thereby reducing the potential negative impacts associated with excessive gaming.

By registering a member account, logging into the Platform, using our gaming services, or browsing this website, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

This Policy should be read together with GoWin's Terms of Service and Privacy Policy.

II. Our Commitment to Responsible Gaming

GoWin is dedicated to promoting responsible gaming and maintaining a safe, healthy, and trustworthy gaming environment for all members.

We are committed to:

• Providing fair, transparent, and reliable gaming services.
• Respecting and protecting members' personal information and privacy.
• Providing clear and comprehensive game rules, gameplay instructions, and related information.
• Continuously improving platform security and account protection measures.
• Encouraging members to develop healthy, balanced, and responsible gaming habits.
• Taking reasonable measures to prevent minors from accessing or using our Platform.
• Continuously enhancing our player protection measures and responsible gaming practices.

GoWin does not encourage excessive gaming, nor do we promote gaming as a source of stable income, an investment opportunity, or a solution to financial problems.

III. Responsible Gaming Principles

GoWin encourages all members to follow the principles below in order to maintain healthy gaming habits.

(1) Treat Gaming as Entertainment

Gaming should always be regarded as a recreational activity rather than employment, an investment, or a method of generating income.

Gaming outcomes are based on chance or game mechanics, and no game can guarantee consistent winnings or profits.

(2) Set a Reasonable Budget

Before playing, you are encouraged to establish an entertainment budget that you can comfortably afford.

Only use disposable income for gaming purposes.

You should never use money intended for essential living expenses, borrowed funds, or any funds that may negatively impact your financial well-being.

(3) Manage Your Playing Time

We recommend that you:

• Set daily or weekly gaming time limits.
• Take regular breaks during gaming sessions.
• Maintain a healthy balance between gaming, work, education, family, and social life.

(4) Accept Wins and Losses Responsibly

Avoid changing your original gaming plan based solely on winning or losing.

If you experience losses, do not attempt to recover them by placing additional wagers ("chasing losses").

Likewise, if you receive significant winnings, consider stopping at an appropriate time rather than allowing emotions to influence your decisions.

(5) Maintain Good Physical and Mental Well-being

You should avoid using the Platform when:

• Under the influence of alcohol or drugs;
• Feeling emotionally distressed, anxious, angry, or depressed;
• Experiencing fatigue or lack of sleep;
• Unable to make rational decisions.

Maintaining good physical and emotional health helps you make more responsible gaming decisions.

IV. Eligibility & Age Restrictions

GoWin only provides its services to individuals who have reached the minimum legal age required under the laws applicable in their jurisdiction.

Before registering an account or using our services, you represent and warrant that:

• You have reached the minimum legal age required in your jurisdiction.
• You have the legal capacity to use the Platform and its services.
• Your use of the Platform does not violate any applicable laws or regulations in your jurisdiction.

If the laws of your jurisdiction prohibit or restrict access to our services, you must not register an account or use GoWin.

GoWin reserves the right to request reasonable proof of identity and/or age verification to confirm your eligibility.

If you fail to complete the required verification process, or if we determine that you do not meet the eligibility requirements, GoWin reserves the right to refuse service, restrict account functionality, suspend your account, or terminate your membership.

V. Protection of Minors

GoWin places great importance on protecting minors and takes reasonable measures to prevent individuals below the legal age from accessing or using our Platform.

We do not knowingly permit minors to register accounts or use our services.

If GoWin discovers or reasonably suspects that a member is below the legal age required in their jurisdiction, we reserve the right to:

• Reject the account registration;
• Restrict or suspend account access;
• Terminate the member's account;
• Delete or otherwise process related information where required by applicable law.

We also encourage parents and legal guardians to:

• Keep account credentials, passwords, and payment methods secure.
• Monitor minors' internet usage.
• Use parental control or content filtering tools where appropriate.
• Educate minors about safe and responsible online behaviour.
• Prevent minors from accessing games involving real-money transactions or virtual assets.

If you believe that a minor has accessed or used GoWin without the consent of a parent or legal guardian, please contact our Customer Support immediately.

We will investigate the matter within a reasonable timeframe and take appropriate action where necessary.

VI. Self-Assessment

GoWin encourages all members to regularly evaluate their gaming habits to ensure that gaming remains a form of entertainment and recreation.

You may periodically ask yourself the following questions:

• Do you only gamble with money that you can afford to lose?
• Has your gaming affected your work, studies, or family life?
• Have you ever borrowed money, sold personal belongings, or used essential living expenses to finance your gaming?
• When you lose, do you often feel the urge to gamble more in an attempt to recover your losses?
• Have you experienced anxiety, depression, anger, or difficulty sleeping because of your gaming?
• Have you ever hidden your gaming activities from your family or friends?
• Have you neglected rest, social activities, or other important responsibilities because of gaming?
• Have you repeatedly tried to stop or reduce your gaming but found yourself unable to do so?

If you answer "Yes" to several of these questions, your gaming behaviour may be starting to negatively affect your daily life.

GoWin encourages you to reduce your gaming time, establish stricter personal limits, make use of the responsible gaming tools available on our Platform, and seek professional assistance where appropriate.

VII. Recognising Problem Gambling

Gaming should always be enjoyed as a form of entertainment and should never be used as a solution to financial difficulties or emotional distress.

The following behaviours may indicate that your gaming has become problematic:

• Spending more money than you can comfortably afford.
• Increasing your wagers in order to experience the same level of excitement.
• Attempting to recover previous losses ("chasing losses").
• Neglecting your family, work, education, or personal relationships because of gaming.
• Feeling anxious, irritable, frustrated, or depressed when you are unable to play.
• Concealing your gaming activities or expenditures from others.
• Using borrowed money, credit advances, or other unsuitable sources of funds to gamble.
• Continuing to gamble despite experiencing negative financial, emotional, or personal consequences.

If you recognise any of these warning signs in yourself or someone close to you, we encourage you to stop gaming as early as possible and seek professional counselling or addiction support services.

GoWin also encourages members to make use of the responsible gaming tools available on the Platform to help maintain healthy gaming habits.

VIII. Time & Spending Management

GoWin encourages members to adopt responsible gaming habits by managing both their time and spending.

We recommend that you:

• Set a weekly or monthly entertainment budget before you begin playing.
• Only use disposable income for gaming.
• Never gamble with borrowed money or funds required for essential living expenses.
• Set personal daily time limits for gaming.
• Take regular breaks and avoid prolonged gaming sessions.
• Treat gaming as entertainment rather than as a source of income or an investment.
• Accept that gaming outcomes are based on chance and avoid attempting to recover losses through continued wagering.

If you believe that your gaming time or spending is becoming difficult to control, we strongly encourage you to stop playing immediately and consider using the self-management tools available on the Platform.

IX. Self-Exclusion

If you wish to take a longer break from gaming or stop using GoWin's services altogether, you may request Self-Exclusion.

During the self-exclusion period:

• You will not be able to access your GoWin account.
• You will not be able to participate in any games or promotional activities.
• Member-related features and services will be unavailable.
• GoWin will refrain from sending you promotional or marketing communications, except where required by law or for essential service-related notifications.

Members may submit a self-exclusion request through the customer support channels provided by the Platform.

GoWin will process your request within a reasonable timeframe.

Once a self-exclusion period becomes effective, it generally cannot be cancelled before its expiry, unless otherwise required by applicable law. This measure is intended to assist members in maintaining effective control over their gaming behaviour.

X. Cooling-Off Period

If you feel that you need a short break from gaming, GoWin provides a Cooling-Off Period feature.

Depending on the options available on the Platform, you may request a temporary suspension of your gaming access for periods such as:

• 24 hours
• 7 days
• 30 days
• Any other duration that may be offered by GoWin in the future

During the Cooling-Off Period:

• You will not be able to log in to your account or access gaming services.
• You will not be eligible to participate in promotions or member activities.
• The Cooling-Off Period cannot be cancelled before the selected period expires.

GoWin encourages members to use the Cooling-Off Period whenever they are experiencing emotional stress, increased pressure, or difficulty making rational decisions. Taking a temporary break can provide valuable time to regain perspective and maintain healthy and responsible gaming habits.

XI. Account Security and Player Responsibilities

GoWin places great importance on the security of members' accounts and encourages all players to take appropriate measures to protect their account information.

Members should:

• Keep their account credentials, passwords, and login verification information secure.
• Never share their account or password with any third party.
• Never allow others to access or use their member account.
• Use strong passwords that are difficult to guess.
• Update their passwords regularly to enhance account security.
• Access their account only through GoWin's official website and authorised service channels.

Members must not:

• Lend, sell, rent, transfer, or otherwise share their account with others.
• Access or use another person's account.
• Obtain another member's account information through unauthorised or illegal means.
• Register or operate an account using another person's identity or personal information.

If you become aware of any suspicious activity involving your account, including but not limited to:

• Unauthorised login attempts or access;
• Disclosure or compromise of your password;
• Unusual or suspicious account activity;
• Suspected account theft or misuse;

please contact GoWin Customer Support immediately so that appropriate security measures can be taken.

Members are responsible for all activities conducted through their accounts. Where losses arise due to a member's failure to properly safeguard their account, voluntary disclosure of account credentials, or violation of the Platform's account usage requirements, GoWin will handle such matters in accordance with applicable laws, these policies, and the specific circumstances of the case.

XII. Fair Gaming

GoWin is committed to providing a fair, transparent, and secure gaming environment, ensuring that all members participate under equal and consistent gaming conditions.

Game outcomes on the Platform are generated automatically in accordance with the applicable game rules and technical mechanisms.

Members acknowledge and agree that:

• Game outcomes may be determined by Random Number Generation (RNG) mechanisms and/or the applicable game rules.
• Each game result is generated independently.
• Previous game outcomes do not influence or predict future results.
• No game can guarantee winnings or provide a fixed return.

To preserve the integrity of our gaming environment, members must not engage in any activity that compromises fair play, including but not limited to:

• Using cheating software, bots, scripts, exploits, or any unauthorised applications.
• Exploiting software bugs or system vulnerabilities to obtain unfair advantages.
• Manipulating, interfering with, or altering game outcomes.
• Using automated programs or systems to perform abnormal gameplay activities.
• Colluding with other players to gain unfair advantages.
• Engaging in any conduct that undermines the fairness or integrity of the Platform.

GoWin may monitor gameplay, apply security controls, and implement risk management measures to detect suspicious or abnormal activities.

If we reasonably believe that a member has violated the principles of fair gaming, GoWin reserves the right, in accordance with the Terms of Service, to take appropriate action, including but not limited to:

• Suspending or restricting account functions;
• Conducting security and compliance investigations;
• Cancelling rewards or benefits obtained through violations;
• Terminating the member's account;
• Pursuing any legal remedies available under applicable law.

XIII. Getting Help

If you believe that your gaming behaviour is beginning to negatively affect your personal life, financial situation, or relationships, we encourage you to seek assistance as early as possible.

You may consider taking the following steps:

• Take a break from gaming and reassess your gaming habits.
• Use the responsible gaming tools provided by GoWin.
• Discuss your situation with trusted family members or friends.
• Seek professional counselling or support services where appropriate.

GoWin encourages all members to view gaming as a form of entertainment and not as:

• A way to earn income;
• A solution to financial difficulties;
• A primary means of coping with stress or negative emotions.

If you require assistance regarding account management, self-exclusion, cooling-off periods, gaming limits, or any other responsible gaming matters, please contact GoWin Customer Support through the following channels:

GoWin Customer Support

Official Website:

https://gowin.fun

Customer Support Email:

support@gowin.fun

We will respond to your enquiry within a reasonable timeframe and provide appropriate assistance whenever possible.

XIV. Support Organisations

If you, or someone you know, requires additional assistance with problem gambling, mental health, or addiction-related concerns, we encourage you to seek help from qualified professional organisations or support services available in your jurisdiction.

Examples of support resources include:

Taiwan

Ministry of Health and Welfare (MOHW)

Provides mental health information and access to public support services.

Official Website:

https://www.mohw.gov.tw

Lifeline Taiwan

Provides emotional support and crisis counselling services.

Official Website:

https://www.life1995.org.tw

The Teacher Chang Foundation

Provides psychological counselling, emotional support, and assistance with personal challenges.

Official Website:

https://www.1980.org.tw

If similar organisations are available in your country or region, we encourage you to seek assistance from qualified and legally recognised counselling, mental health, or responsible gambling support services.

GoWin respects every member's privacy and personal choices and encourages all members to enjoy gaming in a healthy, balanced, and responsible manner.

XV. Policy Updates

GoWin is committed to continuously improving its Responsible Gaming measures and may update this Responsible Gaming Policy from time to time in response to, including but not limited to, the following circumstances:

• Changes in applicable laws, regulations, or regulatory requirements;
• Updates to Platform services or functionality;
• Enhancements to player protection measures;
• Information security and risk management requirements;
• Changes to business operations or operational strategies.

Where material changes are made to this Policy, GoWin will notify members through one or more of the following methods:

• Announcements published on the official website;
• Email notifications sent to registered members;
• Notices displayed within the Platform or through other appropriate communication channels.

The updated Policy will become effective on the date specified in the relevant announcement.

By continuing to use GoWin's services after the updated Policy becomes effective, you acknowledge that you have read, understood, and agreed to the revised Responsible Gaming Policy.

If you do not agree with the updated Policy, you should discontinue using the Platform and may request to restrict or close your member account in accordance with the procedures provided by GoWin.

XVI. Contact Us

If you have any questions, suggestions, or require further information regarding GoWin's Responsible Gaming Policy, including matters relating to:

• Gaming limit tools;
• Self-Exclusion requests;
• Cooling-Off Periods;
• Account security;
• Assistance relating to problem gambling;

please contact us through the following channels:

GoWin Customer Support

Official Website:

https://gowin.fun

Customer Support Email:

support@gowin.fun

We will respond to your enquiry within a reasonable timeframe and provide assistance based on the nature of your request.

GoWin respects your privacy and will process your personal information in accordance with our Privacy Policy and applicable data protection laws.

Last Updated

This Responsible Gaming Policy was last updated on:

07 July 2026

Effective Date

This Responsible Gaming Policy shall become effective from the date of its publication.

Notes

This Responsible Gaming Policy should be read together with the following GoWin documents:

• Terms & Conditions
• Privacy Policy

GoWin strongly encourages all members to carefully read and understand these documents before using the Platform and its services.

All gaming services provided by GoWin are intended for entertainment purposes only. Members are encouraged to manage their gaming time and spending responsibly according to their personal circumstances and financial means.

Gaming outcomes are based on chance and should not be regarded as a source of income, an investment opportunity, or a solution to financial difficulties.

If any provision of this Responsible Gaming Policy is found to conflict with applicable laws or regulations, the relevant legal requirements shall prevail, while the remaining provisions of this Policy shall continue in full force and effect.

GoWin Responsible Gaming Policy

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